{"id":25794,"date":"2022-12-21T15:13:05","date_gmt":"2022-12-21T22:13:05","guid":{"rendered":"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/?page_id=25794"},"modified":"2025-08-29T13:43:01","modified_gmt":"2025-08-29T20:43:01","slug":"salesforce-guide","status":"publish","type":"page","link":"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/salesforce-guide\/","title":{"rendered":"Guide: SalesForce Ticket"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Submit a SalesForce Ticket by going to\u00a0<a href=\"https:\/\/asu.my.salesforce.com\/console\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/asu.my.salesforce.com\/console<\/a><\/h3>\n\n\n\n<p><strong>SalesForce is used for Students attending classes<\/strong><\/p>\n\n\n\n<p>Login with your ASURite credentials:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"558\" height=\"531\" src=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/ASURite-Login-e1562606539661.png\" alt=\"A screenshot of the ASU login window. Text reads &quot;Sign In&quot;. Below are two text form fields. The top one is labeled &quot;ASURITE User ID&quot; an next to it is a link to activate or request an ID. The bottom one is labeled &quot;Password&quot;. To the right is a link &quot;Forgot ID\/password?&quot;. Below is a Sign In button and a check box labeled &quot;Remember my user ID&quot;.\nUnder these is the link and phone number to the Help Center.\" class=\"wp-image-21055\" srcset=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/ASURite-Login-e1562606539661.png 558w, https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/ASURite-Login-e1562606539661-300x285.png 300w\" sizes=\"auto, (max-width: 558px) 100vw, 558px\" \/><\/figure>\n\n\n\n<p>After logging in, go to the \u201cService Center\u201d tab:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"570\" src=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/My_ASU_Service_Center-1024x570-1.png\" alt=\"A screenshot of https:\/\/asu.service-now.com after you have logged in. on this page there is a bar at the top with 5 selections. The third selection is &quot;Service Center&quot;. It is highlighted and an arrow points from it to a button labeled &quot;New Case&quot;. \" class=\"wp-image-21096\" srcset=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/My_ASU_Service_Center-1024x570-1.png 1024w, https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/My_ASU_Service_Center-1024x570-1-300x167.png 300w, https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/My_ASU_Service_Center-1024x570-1-768x428.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Click on \u201cnew case\u201d then provide as much info as possible pertaining to the details of your request (below):<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"398\" src=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/SalesForce_New_Case-1024x398-1.png\" alt=\"A screenshot of the window provided after clicking on the &quot;New Case&quot; button. There is a text field to enter a subject and below is a text field for you to enter a description. The text below those reads &quot;Attachments can be uploaded once the case has been created. Responses to your case will be sent to your official ASU email or the email account you are forwarding your ASU email to.&quot; Below is a button that says &quot;Submit&quot;. There is a notice written in red on the right that reads, &quot;Note: When submitting a new case, please provide as much info as possible. Info such as:\n-Which building?\n-What room number?\n-Is this a hardware issue or a software issue?\n-What hardware is failing?\n-What software is failing?\n-What is happening?\n-What is abnormal behavior?\n-Any error codes?\n-Any pop-ups?\n-Can you give us a screenshot?\n-Can the problem be recreated?&quot;\" class=\"wp-image-21097\" srcset=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/SalesForce_New_Case-1024x398-1.png 1024w, https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/SalesForce_New_Case-1024x398-1-300x117.png 300w, https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/wp-content\/uploads\/sites\/22\/2021\/04\/SalesForce_New_Case-1024x398-1-768x299.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Click on \u201csubmit\u201d to send your request ticket in.<\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"mb-2\">Submit a SalesForce Ticket by going to\u00a0https:\/\/asu.my.salesforce.com\/console SalesForce is used for Students attending classes Login with your ASURite credentials: After logging in, go to the \u201cService Center\u201d tab: Click on \u201cnew case\u201d then provide as much info as possible pertaining to the details of your request (below): Click on \u201csubmit\u201d to send your request ticket&#8230;<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-25794","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guide: SalesForce Ticket - Engineering Technical Services (ETS)<\/title>\n<meta name=\"description\" content=\"A quick guide to submitting a SalesForce ticket. SalesForce tickets are helpdesk tickets for students who attend classes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prod-pitchfork.fsewp.asu.edu\/ets\/salesforce-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide: SalesForce Ticket - Engineering Technical Services (ETS)\" \/>\n<meta property=\"og:description\" content=\"A quick guide to submitting a SalesForce ticket. 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